Change Management

The human side of successful transformation

Change Management capability is a key component of any organisation’s success. Assessing the impact of processes, technology and structural change and supporting teams in the transition from old to new is a critical factor in determining return on investment. Lasting change doesn’t happen unless people change.

Underestimating the personal and cultural impacts of major technology, process, and structural change is very common. Projects without Change Management often do not achieve their full potential, which ultimately affects the bottom line. In fact, Forbes has reported that 70% of all transformations fail because the change is not managed successfully.

In the past, change was often viewed as an unwelcome disruption to business operations and people were expected to adapt to changes without much support or guidance. But today organisations are recognising that change is constant and there is a need to develop robust change management practices to help employees understand what is happening, why and to support them in adopting new ways of working effectively.

Preparing teams for changes, putting in place effective processes, tools and techniques is crucial for success. In fact, organisations that rigorously assess their readiness for change are 2.4 x more successful than those who skip this stage.

Why should you increase emphasis on change?

Organisations are now operating in an increasingly globally connected world, where international events and external forces mean they must be able to react swiftly when business models or and markets are affected by external change. There has been and will continue to be a shift to ensure the target operating model enable customers to be at the heart, supported by robust, reliable yet flexible processes.

With the rapid evolution in technology, there is a push to deliver new tech faster. To adopt new tech quickly, organisations want to keep any development and configuration to a minimum, staying close to out-of-the-box which invariably means more changes to ways of working

Change Management Consulting

The most important consideration when delivering any change is whether it will achieve its intended purpose. The best way to ensure that happens is by having a thorough analysis and understanding of the problem you are trying to solve and the outcomes you want to achieve before embarking on your project.

A change impact assessment will flush out what the key changes and potential blockers are. It is then a matter of successfully managing the transition to the new state, which will have many components.

Our team of expert consultants are on hand to help you scope, define and track exactly that. We will help you to make changes that are effective, efficient, and sustainable.

How we work with you

Our people are humans, not corporate robots. We understand the need to win over hearts and minds. Our expert team of change management consultants know that change is driven by people, and we are here to help you implement change by putting people first.

How? By envisioning change as a constant learning process that helps your organisation grow. You wouldn’t plant a seed one morning and expect a flower to be there the next. In the same way, complex change is not all about achieving one set goal. Successful change is created and shaped through listening and learning.

Through this we guarantee your people become engaged and committed to making it a success. Our clients enjoy a positive experience as their organisation transforms and their strategies are implemented.

The Little Book of Change Management

The effective communication, partnership relationship and adaptability of the 9ft team was critical in the delivery of the system within the tight timeframes we required. Nine Feet Tall were able to bring on a range of resources and adapt these resources to fit the needs of the project, this meant that we were able to keep momentum within the project and also felt suitably supported through plugging the key gaps in our ERP knowledge and expertise.

Michael Gillespie
UK Chief of Staff, Chemonics