Retail
Rapid delivery of change in retail with customer experience at the heart.
They say the customer is king: powerful, with high expectations. How can retail businesses continuously optimise the customer experience in the face of significant challenges posed by the era of retail digital transformation? Organisations in the retail sector have been navigating shifting landscapes marked by continuous uncertainty and rapid change for years. These include shifts in customer behaviour and loyalty, inflation, and supply chain challenges, all of which necessitate nimbleness and adaptability.
In a team that was stretched with both BAU activities and fast paced projects, we adopted an agile and flexible approach to developing a simple project methodology, in order to provide transparency, control and optimise resource utilisation.
Rob Cockburn
Programme Manager,
John Lewis
How We Can Help You
Despite a fiercely competitive market and multifaceted digital transformation agendas, opportunity and prosperity await those who can innovate and embrace change. Whether your retail challenges revolve around omnichannel expansion, operational efficiency, sustainable business models, integration following a merger or acquisition, new digital technology, or elevating the customer experience, our team at Nine Feet Tall is poised to assist. Here’s how we can help:
Health Check
Ensure confidence in your change program with a swift evaluation of its health. We will mitigate risks by actively participating in your transformation board and guiding your leaders throughout the process.
Project Prioritisation
Assess your project portfolio and prioritise initiatives that truly matter, guaranteeing a quick return on investment.
Digital Transformation
Craft, establish, and execute your digital transformation program, ensuring widespread adoption and the realisation of benefits and desired outcomes. Whether you are investing in a new ERP (Enterprise Resource Planning) system or CRM (Customer Relationship Management), we will ensure its successful implementation.
Customer Journey Mapping
Map and optimise your customer journey to elevate the overall customer experience and extract value from every interaction.
Project Acceleration
Expedite project delivery and revive stagnant projects, ensuring timely completion and success.
Capability Build
Develop the capabilities of your team, preparing them to independently execute future change programs.
PMO Setup
Assist in the establishment or optimisation of your PMO (Project/Program/Portfolio Office), granting you complete control and visibility over your portfolio, program, and projects.
Organisational Design Alignment
Evaluate your operating model to ensure that your organisational design and systems structure align with your vision and strategy, enabling successful execution.
Our retail consultants possess a unique blend of expertise, seamlessly weaving the realms of advisory and delivery in the retail sector to cater to our clients and their transformation initiatives. Armed with an intricate understanding of the challenges specific to the sector, we swiftly mobilise expert teams to offer fresh perspectives. We are dedicated to optimising your change portfolio and providing ‘critical friend advice,’ ensuring the delivery of value sooner and with greater certainty.
How do you articulate the relevant information concisely through a coherent, robust and convincing business case?
This free guide focusses on the key elements of a compelling business case, and how to avoid the pitfalls.
Why Choose Us
Choose us for our unwavering commitment to excellence in Retail project consultancy. We bring a wealth of experience, driving transformative change and delivering tangible results. Our team of experts is dedicated to understanding your unique needs, providing tailored solutions that optimise efficiency, minimise risks, and maximise value.
With a focus on innovation and industry-leading practices, we navigate complexities, leveraging cutting-edge technology and methodologies. Our collaborative approach ensures transparent communication and a steadfast commitment to achieving your project goals. Trust us to be your partners in success, guiding your Retail endeavours towards sustainable growth and unparalleled success.
Get in touch with us today to get started.
How we’ve helped our clients thrive
Latest Thoughts
Frequently Asked Questions
Prioritising revenue-focused projects like expansion into new markets, product diversification, and pricing strategy adjustments can directly impact bottom-line growth and market competitiveness.
Prioritising projects that streamline inventory management, optimise supply chains, and reduce operational costs directly contributes to maintaining competitive pricing and healthy profit margins.
Project prioritisation ensures efficient resource allocation, competitive advantage, customer-centric approaches, and strategic alignment for business growth.
Incremental change, starting with small wins, is essential to prevent disruptions to the customer journey. Rolling out innovations gradually allows for scalability and ensures customer satisfaction.
Cultural change is vital for successful transformation. Sharing insights effectively within the organisation is as crucial as adopting new retail tech, impacting areas like pricing and store optimisation.
Retailers should prioritise programs that analyse customer behavior and encourage repeat transactions, combating reduced loyalty in today’s saturated market.
The retail landscape is rapidly evolving, making digital transformation in retail a necessity rather than an option. As consumer expectations shift towards seamless online experiences, retailers must embrace digital transformation to stay competitive. This shift involves reimagining traditional business models, optimising processes, and enhancing customer engagement through technology.
With digital transformation, retailers can unlock new avenues for growth, streamline operations, and create personalised experiences that resonate with modern shoppers. By harnessing the power of digital tools and data-driven insights, the retail industry can not only survive but thrive in this dynamic era, catering effectively to the ever-changing demands of the digital-savvy consumer.
The demand for digital transformation in retail has surged due to the evolving landscape of the industry. Retail businesses are recognising the imperative to embrace digital transformation in order to stay competitive and relevant. The convergence of technology and retail has given rise to new customer expectations and behaviours, pushing retailers to adopt innovative strategies.
Digital transformation in retail involves harnessing the power of technology to enhance customer experiences, streamline operations, and optimize supply chains. As consumer preferences shift towards online shopping and seamless interactions, retailers must adapt by leveraging digital solutions. This demand for digital transformation in the retail sector is driven by the need to remain agile and customer-centric in a rapidly changing digital era.
The challenge of embracing change is prevalent in numerous industries. Surprisingly, approximately 75% of businesses face difficulties in implementing transformation programs effectively. This can be attributed to the common mistake of underestimating the profound impact of change and neglecting to establish a robust change management strategy.
However, by having a well-defined purpose and effectively engaging the emotions and support of your workforce, it becomes possible to cultivate a positive organisational culture and greatly enhance the prospects of successful digital adoption.
We believe that identifying benefits at the start of any programme is an integral part of the design. Scoping the vision should be done early on and metrics should be set up to make sure the outcomes and benefits are measured. At Nine Feet Tall, we design solutions with implementation in mind, so you can have confidence the benefits are realistic and achievable.
The trigger depends on your strategy, vision and objectives for success. For some organisations there may be an imminent need to reduce costs and drive efficiencies or a need to expand teams for innovation. For others your current technology is not meeting the demands of the customer or enabling omnichannel sales. You might be losing out to competitors and need to address CX and service design. Other organisations transform due to a pressing need for cultural change, due to organisational redesign.
Retail Consulting Experts
Book your free 1:1 consultation with one of our industry experts and get your portfolio on track today.
