Cultural Change
Making cultural change your business
Organisational culture is the collection of shared values and beliefs that guide the actions, communications and behaviours demonstrated by team members. It defines the organisation’s personality and character and is directly related to the performance of a company. Businesses that can create the right culture are nearly 4x more likely to win over their competitors. Our cultural change methodology is based on behavioural psychology and over 17 years of experience.
It is often said that culture is what people do when no-one is watching, we recognise that it is the people and their behaviours that make the real difference when it comes to performance. In fact, the key to any successful organisation is culture, it can provide competitor advantage that is very hard for anyone else to replicate. We work with our clients to address every element of cultural change from initial diagnostic through to implementation and continuous optimisation.
How to measure cultural change
Assessing and measuring culture is a key component in developing strategies that actually do what they set out to do. Using our cultural change assessment tool, covering areas such as values, degree of hierarchy, people and task orientations we uncover inconsistencies, track progress and measure continuous improvement.
How we work with you
Organisational culture is a complex beast. Changing it requires clear vision, strong leadership and a pragmatic plan to shape, deliver and embed. We have a best practice approach that incorporates behavioural psychology which aligns culture across an organisation.
We don’t just talk about it, we deliver. We work with you to put practical steps in place which address all elements of culture including hiring practices, onboarding efforts, recognition programmes and performance management programmes.
Inspiring leadership sits at the heart of any successful shift in culture. We understand that the demands on leaders in your business have never been greater. That is why we work directly with them to build a programme of leadership coaching and culture development that enables them to effectively role model behaviours and constantly reinforce the culture you want.
The Nine Feet Tall team have always been super helpful and have the unique ability to bring a friendly but considered eye across businesses, cutting through internal hang-ups to get to the heart of the challenges we’ve faced and provide a clear route to success.
Will Brown
CEO,
Gloucestershire County Cricket Club
What are the benefits of effective Change Management?
- Increased productivity
- Reduced costly attrition
- Better team wellbeing
- Enhanced collaboration
- Improved customer satisfaction
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Frequently Asked Questions
Culture is a culmination of a hundred different aspects that make up why a group of people behave how they do: from rituals to unspoken rules, to the attitudes and behaviours adapted regularly within your company. When you’re a part of that culture, it’s very difficult to label the various elements working together to build it and it is hard to see the bigger picture. An organisational culture is something that is deeply embedded with so many different elements, it is therefore extremely difficult to change. A single-fix change may work for a very short period of time, but people will quickly revert back to old ways of working. Changing a culture is a complex and large-scale undertaking that needs to be planned and executed over time to deliver gradual and lasting results.
Without an aerial and impartial view of an organisation, it’s nearly impossible to detect where and when culture is created and maintained, or how to change it. Changing just one or two aspects of organisational culture won’t create lasting change. Neither will an entirely top-down approach – it’s vital to get buy-in throughout the organisation if you want your culture change to be successful. This means really listening to your staff and stakeholders. Many companies run headfirst into changing their organisational culture without proper preparation, expertise or planning. This creates tension, alienates staff, and is often ineffective.
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