Digital Adoption
Why Digital Adoption Matters
Digital transformation can only be as effective as the adoption of the new technology or system. In today’s fast-paced world, simply investing in digital tools and systems is no longer sufficient. True value is achieved only when people fully embrace and integrate new technologies into their daily behaviours and ways of working.
60% of decision makers are concerned about whether digital projects will provide the expected ROI because end users aren’t adopting the technology and new ways of working (WalkMe), are you one of them?
The consequences of poor digital adoption are serious, from wasted resources and inefficiencies to heightened security risks and potential data loss. These challenges often diminish employee morale and retention, influencing both financial performance and workplace culture. Lacking a clear adoption strategy means that many organisations never fully realise the benefits of their digital investments. Embracing a strategic and user-focused approach to digital adoption is therefore critical to digital transformation success.
Nine Feet Tall provided strong leadership, drive and project management expertise to deliver this highly complex change programme, early and under budget – a fantastic achievement.
Alan Heap
IT Director,
Sanctuary Group
Key Steps to Successful Digital Adoption
Achieving successful digital adoption requires a considered, structured approach that combines the power of both technology and people:
Communicate Rationale
Leaders and end users need to fully understand the rationale and benefits behind digital change. Communicating this fosters transparency, and boosts user buy-in.
Assessment and Baseline
A robust assessment of your current technology stack helps you to understand your ‘As Is’ and to identify the most impactful initiatives to monitor throughout the adoption journey.
Change Management
Organisations with strong change strategies are proven to be six times more likely to achieve their transformation goals (Prosci). Read more about Change Management here.
Effective Training
Training should be continuous, practical, and relevant. Making training accessible and tailored to different needs fosters a culture of learning and long-term success.
Clarity and Support
Ongoing support is critical to embedding digital adoption and ensuring users feel supported throughout. You can utilise ‘Super Users’ to play a key role in reinforcing learning and driving peer-to-peer engagement.
Measure and Optimise
Sustained digital adoption requires ongoing measurement. Regular reviews of engagement data, user feedback, and KPI progress provide insight into what’s working and where to improve.
By following these key stages of the digital adoption journey you can maximise digital adoption and ensure long term success and ROI from your technology investment.
Common Challenges to Digital Adoption
It’s common to see organisations facing resistance from users who are unsure about new technologies. This may be down to lacking clear digital adoption strategies and KPIs or not establishing sufficient and tailored training opportunities. The complexity and number of tools can overwhelm users, while security risks or inefficiencies can arise when best practice is not well integrated or bad habits are passed on through teams. Poor change management and ineffective monitoring of adoption progress further limit adoption success.
How to Overcome Them
Clear communication and early engagement with end users reduce resistance, while a structured digital adoption assessment creates direction and measurable goals, aligning vision and clarity of rationale. Training is critical, ensuring users can confidently adopt tools and feel ready to navigate their new technology. Digital adoption is all about aligning technology with people, and people with technology. Investing in change management that balances people and technology drives sustainable adoption, maximising ROI and delivering long-term impact from new technology and systems.
Digital Adoption
Discover what Digital Adoption really means and learn about strategies that will help increase ROI, highlight methods to increase the effectiveness of your adoption, and draw from lived experiences of challenges with digital adoption in our complete guide on Digital Adoption.
How We Work With You
We will take the pain away and get projects over the line. We bring a practical and pragmatic approach to project recovery from our people-focused team. We thrive on the difficult and succeed by understanding stakeholder sensitivities with an agile and ‘just enough’ approach. We re-build momentum, bring back the passion and help get back on track, whilst supporting teams to deliver successful go live.
Latest Thoughts
Frequently Asked Questions
In the realm of financial services, digital transformation is not just a technological upgrade; it’s a strategic shift. Businesses expect more than efficiency gains; they anticipate innovation, resilience, and enhanced customer experiences. At Nine Feet Tall, we go beyond expectations, offering a holistic digital transformation framework. We strive to deliver not just digital finance transformation but sustainable growth.
From optimised processes to innovative services, our digital transformation consultancy is committed to exceeding your expectations. Embrace a future where digital transformation in financial services becomes the driving force for lasting success and relevance in a dynamic and competitive landscape.
In the dynamic landscape of financial services, the need for digital transformation extends to all forward-thinking entities. Whether you’re a traditional financial institution, a fintech disruptor, or a third-sector organization, embracing finance digital transformation is essential. It’s not a matter of choice; it’s a strategic imperative for those who seek growth, relevance, and resilience.
At Nine Feet Tall, we tailor our digital transformation consultancy to cater to diverse needs, ensuring that every entity, regardless of its size or structure, can harness the power of digital transformation to thrive in the evolving world of financial services.
In the realm of financial services, understanding the distinction between digital transformation and digitisation is paramount. Digitisation is about converting analog processes into digital formats, a necessary step. However, digital transformation transcends mere digitisation; it’s a holistic reinvention. It involves leveraging technology to fundamentally reshape operations, strategies, and customer experiences.
At Nine Feet Tall, we emphasise this difference, guiding businesses through a comprehensive digital transformation framework. Our approach to digital finance transformation ensures not just digital adaptation but a strategic evolution that reshapes the very core of your financial services for sustained growth and relevance in the digital era.
Digital transformation is indispensable for business growth in the financial services sector. It’s not merely an evolution; it’s a strategic imperative. Embracing finance digital transformation is the key to staying ahead in a competitive landscape. It enhances operational efficiency, unlocks new revenue streams, and ensures agility in adapting to market dynamics.
Our proven digital transformation framework goes beyond technology, fostering innovation and resilience. With Nine Feet Tall, embark on a journey where digital transformation consultancy becomes the catalyst for sustainable business growth. Stay relevant, responsive, and ready to capitalise on emerging opportunities in the dynamic realm of financial services.
Unlocking the full potential of digital transformation in financial services brings a myriad of benefits. Streamlined operations, enhanced customer experiences, and improved agility are just the beginning. Embracing digital finance transformation empowers organisations to stay competitive in a rapidly evolving landscape.
Our tailored solutions leverage a robust digital transformation framework, ensuring not just technological evolution but also sustainable growth. Discover the advantages of a strategic approach – from optimised processes to innovative services, digital transformation consultancy with Nine Feet Tall paves the way for efficiency, resilience, and enduring success in the dynamic world of financial services.
People and Technology
Combine the power of people and technology by booking a 1:1 consultation with our digital transformation experts.
