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ERP trends pathing the future The future of ERP is fast approaching. For years, ERP projects have had a reputation for being slow, expensive, and painful. It was common to hear phrases like “let’s go for a big bang rollout,” “when will we see the return on our investment” and “how do we find time […]
Boost your CRM adoption with these top tips Boosting CRM adoption with a well implemented CRM software can improve the supporter experience and streamline processes to create efficiencies. CRMs provide a technical solution to putting the supporter at the heart of what a charity does by centralising information and building understanding of them as a […]
Having the latest all singing, all dancing CRM tool to manage your customer data and sales pipeline might sound like a winning idea… but without a solid CRM implementation plan, you might struggle to unlock the full value. Effective CRM planning ensures that, before you make your CRM investment, you’ve mapped out exactly what you […]
Choosing the right CRM can be daunting and challenging. Whether you are replacing a legacy system that no longer fits your business or selecting your first CRM system now your business has expanded, you need to be sure you are choosing the right system. The CRM industry in the UK is growing and is now […]
What is CRM? A Customer Relationship Management (CRM) system is a system used by businesses to manage their interactions, exchanges and relationships with their customers or clients. It creates a clear overview of customer activity by tracking and analysing interactions. “Research shows that 91% of companies think that data-driven decisions can impact their businesses’ growth.” […]
The CRM market is huge. Statista predict it will be worth $49.6 billion by 2025. It’s no wonder then that CRM platforms are constantly innovating and selling the next must have big development to stay competitive. From the latest document storage system to the best platform for managing your sales pipeline. Despite all the extra […]
We all know, customers are becoming more and more savvy and expecting more for their money. Delivering the ultimate customer experience through optimised touchpoints is essential for gaining a competitive advantage. In the mission to keep customers happy, a functional and fully adopted CRM system is a must for managing customer data. Your CRM platform […]
When fully adopted, a CRM system can be the linchpin to your business growth. By housing your customer data in a single source of truth, there will be clear visibility of customer interaction across the organisation. You can understand your customers and learn how to attract new ones by studying the patterns and understanding what your customers want. When implemented well, a CRM system […]
