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“The meaning of benefit is something that produces good or helpful results or effects or that promotes well-being” (Merriam Webster Dictionary). So, how do you ensure benefits realisation for your project? There are lots of formal and precise definitions of project benefits available from different project management methodologies, but common to most of these is […]
Being a values led organisation is easy right? You decide collectively on what you want to stand for and encourage your team to embrace these values. Simple. At Nine Feet Tall we pride ourselves on being a values led organisation. In fact, our CEO and Founder, Esther McMorris gave a talk at Ted X about […]
Most housing providers would agree that they have their customers (residents) at the core of everything they do. Their whole purpose is to deliver valuable services to maintain a high quality of living for their residents. But we know customer expectations are changing as tenants become more connected and digitally savvy. Civica reported that: “Tenants […]
Having the latest all singing, all dancing CRM tool to manage your customer data and sales pipeline might sound like a winning idea… but without a solid CRM implementation plan, you might struggle to unlock the full value. Effective CRM planning ensures that, before you make your CRM investment, you’ve mapped out exactly what you […]
It is the business utopia. All activities united and collectively working to deliver against the business goals and company vision. No wasted efforts or unaligned pet projects rattling along. This is the symphony of strategic alignment. Setting out the business strategy at the start of the year unfortunately doesn’t mean that there will be no […]
Choosing the right CRM can be daunting and challenging. Whether you are replacing a legacy system that no longer fits your business or selecting your first CRM system now your business has expanded, you need to be sure you are choosing the right system. The CRM industry in the UK is growing and is now […]
With the ERP (Enterprise Resource Planning Systems) market continuing to rapidly expand “with total market size expected to exceed $49.5 billion by 2024” and a reported “95% of businesses seeing business process improvement” thanks to the implementation of a system it’s no surprise that ERP implementations are on many a CIO’s roadmap. This article explores […]
This guide to digital adoption will: Provide strategies that will help increase ROI for your business Explain what digital adoption really means Highlight methods to increase the effectiveness of your adoption Draw from lived experience of challenges within digital adoption and the methods that actually work What is digital adoption? Digital adoption is the process […]
EDI: A Change for Good At Nine Feet Tall, we recognise that we are on the journey of Equality, Diversity and Inclusion (EDI), much like other organisations. Nonetheless, it is promising that our senior management have commissioned and committed to the enforcement of our new EDI strategy. Recognising that we are not experts in this […]
Doesn’t everyone want a simple plug-in ERP solution? One that requires no development and only simple set-up configuration. Just think about the cost savings… no investment in tech developers, a much faster implementation, no complex IT issues to test, standard training materials and the upgrade to the next version could just be an automated refresh. […]
