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A growing number of international firms have launched or are in the process of creating new Shared Service Centres (SSCs) to provide 24/7 worldwide support for their businesses. Central and Eastern Europe are fast becoming an attractive location for these hubs which allow firms to deliver centralised administrative finance, HR, marketing and IT processes alongside […]
What is CRM? A Customer Relationship Management (CRM) system is a system used by businesses to manage their interactions, exchanges and relationships with their customers or clients. It creates a clear overview of customer activity by tracking and analysing interactions. “Research shows that 91% of companies think that data-driven decisions can impact their businesses’ growth.” […]
Tackling the disruption caused over the last two years has led many housing organisations to reassess and reimagine what future success looks like. There has been an awakening leading many to look at the new landscape and consider their plans for process, technology, and people into the future. But where do you start? Processes Looking […]
Can you believe it’s been nine months already!? I can’t. Following on from my blog about my first nine days at Nine Feet Tall, I wanted to follow up with what has happened since… I have now met everyone in person. At Nine Feet Tall we have quite regular Company Days where we all meet […]
You can’t bake a cake unless you have all the ingredients, you can’t turn the TV on unless you’ve plugged it into a power socket, you can’t answer a question unless you’ve been asked one. These are all examples of situations where a task cannot start or finish before the one prior starts or finishes. […]
The CRM market is huge. Statista predict it will be worth $49.6 billion by 2025. It’s no wonder then that CRM platforms are constantly innovating and selling the next must have big development to stay competitive. From the latest document storage system to the best platform for managing your sales pipeline. Despite all the extra […]
The first week of January can feel like a tidal wave! Remembering where you left off on everything and managing all the meetings that you deferred until the new year. Then there’s the pressure to deliver on your personal new year goals and resolutions too. You don’t need an extreme new year, new you plan […]
We can’t cook you the perfect turkey or guarantee a white Christmas. What we CAN offer instead are some free guides, written by our team of experts, to help your business to thrive. So download anything you need, get scribbling some notes and enjoy your Christmas break knowing you’ve got 2022 covered. Delivering your ERP […]
Business efficiency is at the top of your Christmas list, right?! Well, a good starting point is to create a process map to understand where the naughty inefficiencies are hiding. When it comes to creating a process map, it can take time, effort and a lot of research. Some may say it’s easy to gather […]
We all know, customers are becoming more and more savvy and expecting more for their money. Delivering the ultimate customer experience through optimised touchpoints is essential for gaining a competitive advantage. In the mission to keep customers happy, a functional and fully adopted CRM system is a must for managing customer data. Your CRM platform […]
