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Most organisations are subject to risk, but perhaps the stakes are highest for charity organisations, whose service users depend on their vital services. Charities operate in an environment where the consequences of unmitigated risk can be catastrophic. Mismanagement of funds can result in negative publicity, loss of trust, and reduced funding. Furthermore, charities must comply […]
Company culture Vs hybrid working The impact of the Covid-19 pandemic brought about a lasting change to many walks of life, not least the significant shift in our working habits and therefore inevitable changes to company culture . We are now 3 years into the hybrid working approach which has now become the new normal, […]
“Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.” – Tom Peters Let’s face it, supply chains have seen a tricky few years. From the […]
At Nine Feet Tall we strive to put EDI at the centre of everything we do as we continue on our journey for Equality, Diversity and Inclusion (EDI). We have previously posted about our EDI goals and aspirations and how we have been working toward achieving this through our ‘Change for Good’ strategy. You can […]
Nine Feet Tall have been working alongside the pet charity Blue Cross to support the rollout of a nationwide food bank for pets. Escalating energy and food costs due to extreme rises in inflation have meant many pet owners have had to make heartbreaking choices. A recent Blue Cross survey reported almost 22% of respondents […]
Why do CRM implementations fail? It wouldn’t be ground-breaking to say that a well implemented CRM system can lead to improved business performance and growth. With over two decades of research we now know this to be concrete and true. But with so many evidenced benefits why do we still see so much failure when […]
Designing an effective customer experience strategy What is customer experience? Too often charities consider customer service to be the most powerful, if not the only, tool to deliver a positive customer encounter. However, whilst it is important, there are a whole host of other opportunities businesses should be aware of if they are to deliver […]
An incredible, personal and honest account of a real life change journey from one of our Managers here at Nine Feet Tall. Gayle Lui reflects on the changes she has made over the last couple of years looking at it through the lense of change management. Here is Gayles’ story… “Skip back to February 2021 […]
Boost your CRM adoption with these top tips Boosting CRM adoption with a well implemented CRM software can improve the supporter experience and streamline processes to create efficiencies. CRMs provide a technical solution to putting the supporter at the heart of what a charity does by centralising information and building understanding of them as a […]
What is technical debt? Digital transformation can take on many shapes and sizes. Imagine you’re looking to streamline your digital processes and your IT team have identified some cost savings which could be achieved by changing existing code… You may find that this results in some technical debt. But what exactly is technical debt? Technical […]
