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How can I ensure that project benefits are realised? Map benefits so that you understand all the dependencies It is worth getting a very clear view of what contributes to achieving each benefit you have identified and mapping this out. Think about the links between the outputs the project is delivering, any changes to ways […]
Building expertise in benefits management is often an area that many businesses want to improve. And rightly so! Reassuringly most of us already have good experience of considering benefits. We identify benefits (and the equivalent downsides called dis-benefits) as a regular part of our daily routine and decision making. Let me provide an example. I […]
Looking at the news today, and in particular towards the housing world, I have a genuine sense of concern as many organisations look to make tough decisions to ensure future sustainability as a result of the economic turmoil this country is now facing. We heard during our recent customer experience event, that organisations are looking […]
“The meaning of benefit is something that produces good or helpful results or effects or that promotes well-being” (Merriam Webster Dictionary). So, how do you ensure benefits realisation for your project? There are lots of formal and precise definitions of project benefits available from different project management methodologies, but common to most of these is […]
Does a rise in complaints mean a better customer experience? This was one of the topics we debated recently at our discussion event “Improving Customer Experience in Housing.” Katie Gilmartin, Head of Business Development and Innovation, at Platform Housing Group suggested that if customers have the right accesible touchpoints to access housing providers and feel […]
Being a values led organisation is easy right? You decide collectively on what you want to stand for and encourage your team to embrace these values. Simple. At Nine Feet Tall we pride ourselves on being a values led organisation. In fact, our CEO and Founder, Esther McMorris gave a talk at Ted X about […]
Most housing providers would agree that they have their customers (residents) at the core of everything they do. Their whole purpose is to deliver valuable services to maintain a high quality of living for their residents. But we know customer expectations are changing as tenants become more connected and digitally savvy. Civica reported that: “Tenants […]
We are looking forward to hosting an online panel event on Tuesday 27th September at 1pm to explore how we can get more value from legal technology. The event is free and you can book your place here. On the panel will be Nine Feet Tall Partner and Legal Sector Lead Tiggy Atkinson, Innovation and Technology […]
Having the latest all singing, all dancing CRM tool to manage your customer data and sales pipeline might sound like a winning idea… but without a solid CRM implementation plan, you might struggle to unlock the full value. Effective CRM planning ensures that, before you make your CRM investment, you’ve mapped out exactly what you […]
It is the business utopia. All activities united and collectively working to deliver against the business goals and company vision. No wasted efforts or unaligned pet projects rattling along. This is the symphony of strategic alignment. Setting out the business strategy at the start of the year unfortunately doesn’t mean that there will be no […]
